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Privacy Policy

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Last Updated: 20 March 2026

1. Introduction

Himalaya Granulator ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website himalayagranulator.com or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

  • Fill out a contact or enquiry form (name, email, phone number, company name, message).
  • Request a product quotation or catalogue.
  • Subscribe to our newsletter or marketing communications.
  • Communicate with us via email, phone, or social media.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

  • Device information: Browser type, operating system, screen resolution.
  • Usage data: Pages visited, time spent on pages, click patterns, referral sources.
  • Network information: IP address, approximate geographic location.
  • Cookies and tracking technologies: See Section 6 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Respond to enquiries: To address your questions about our products and services.
  • Process requests: To prepare and send product quotations, catalogues, or technical documentation.
  • Improve our website: To understand how visitors use our site and enhance user experience.
  • Marketing communications: To send you product updates, industry news, or promotional offers (only with your consent).
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.
  • Security: To detect, prevent, and address technical issues or security threats.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., web hosting, email services, analytics providers).
  • Legal requirements: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.
  • Consent: With your explicit consent for any other purpose.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission.
  • Restricted access to personal data on a need-to-know basis.
  • Regular security assessments and updates.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies We Use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Third-Party Services

Our website may use third-party services such as:

  • Google Analytics — for website usage analysis.
  • WhatsApp — for direct communication.
  • Social media platforms — for sharing content and social engagement.

These services have their own privacy policies, and we encourage you to review them.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Data portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 11.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Enquiry data is typically retained for up to 3 years from the date of last interaction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: